Search Jobs

Tech Support Specialist - Irving, TX

Irving, TX 75063

Posted: 09/02/2021 Employment Type: Contract To Hire Industry: Other Area(s) Job Number: 9721 Pay Rate: 20.00

Job Description

Tech Support Specialist - Irving, TX

The Level 1 Tech Support Specialist will provide help desk support for Retail ATMs to our customers, distributors, and dealers. This job will lead to a Level II Tech Support Specialist.

Major responsibilities:

Determine hardware and/or software problems on our retail ATMs based on “ known” variables. Ask probing questions to reach root cause, make recommendations for actions needed, guide technicians over the phone   through the troubleshooting and repair process of our retail ATMs.

Specific tasks:

Answer incoming calls from customers and troubleshoot the reported ATM issue. Agents will log every call with enough detail to fully describe the events of the call, in a way that it will tell a story to others reading their call notes.

Skills required:

Associate Degree in Electronic Engineering Technology (or related discipline) plus three years of experience in electronic engineering technology related field, or 5 years total experience in a technology troubleshooting related discipline.

Good analytical, interpersonal and organizational skills.

Good customer service skills.

Ability to work as a team

Type 25  wpm

Lift up to 50lbs.


Skills Preferred but not required:

ATM technical support experience

Help desk support experience

Experience with a database application ((i.e. MS Access, CSM, NetSuite, Spice, etc.) to log tech support calls

Skill Details:

Must effectively communicate with numerous customers daily. Must also communicate with team members and management.

Must have experience with MS Word and Excel.

Meet Your Recruiter

Marisa Collins

Apply Online
Apply with LinkedIn Apply with Facebook Apply with Twitter

Send an email reminder to:

Share This Job:

Related Jobs:

Login to save this search and get notified of similar positions.