Dallas, TX US
Pay Rate: $19-21/hour DOE.
Schedule: Mon-Fri, 8-5
Service Coordinator - Job Description
You will be responsible for opening, dispatching and maintaining service work
The ideal candidate will have mature customer service skills, strong verbal and
written communication skills, and be proficient in Excel and Outlook.
We are looking for career minded candidates who are willing to learn and grow
with the company.
A Service Coordinator - Level I will:
Enter and dispatch work orders
Ensure that work orders have been received by subcontractors, and verify the
scheduled time and date of the work
Call subcontractors 24 hours after the scheduled completion date to verify
completion or update the status
Enter accurate and complete notes in the system regarding correspondence
with customers and subcontractors
Act on all incoming phone calls and faxes
Closing all service calls in the system when work is complete
Update customer web based portals
Acquire necessary materials in order to fully complete the job
Effectively manage the dashboard and maintain customer as well as company's
Other duties as assigned.
Qualifications JOB REQUIREMENTS The ideal candidate will satisfy the following
requirements and qualifications:
High school diploma or equivalent
Experience in call center environment - multiple phones lines and customer
Valid Driver's License
Must be able to pass drug and background screen
Ability to multitask while staying organized
Strong verbal and written communications skills
Positive customer service skills
Experience in lighting and electrical a plus!