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Dispatch Agent- Irving, TX

Irving, TX 75063

Posted: 09/08/2021 Employment Type: Contract To Hire Industry: Call Center Job Number: 9734 Pay Rate: 16.5

Job Description

Dispatch Agent- Irving, TX
RPC Company has some amazing opportunities to get you  to  work as soon as this week!

About RPC  Company 

RPC Company is a veteran-owned staffing agency that helps put people  to work across  the United States.  We are a Veteran Owned Small  Business; HUB  Certified staffing company; a proud member of the Association of the United States Army & American Staffing Association; and  a four-time winner of Clearly  Rated’ s  Best of Staffing award.  

Why Work for RPC? 

  • Easy hiring process with a fun team 

  • Temp, Temp-to-Hire and Direct Hire Opportunities 

  • Pay Checks Every Friday 

  • Health Insurance 

Role 
  • RPC Company is in search of a Dispatch Agent in Irving, TX!
What You Will Be Making
  • Dispatch Agent will make $16.50/hour
Shift
  • Friday-Monday 7AM-6PM  – Off days Tuesday-Thursday
  • Saturday-Tuesday 9AM-8PM - Off days Wednesday-Friday
  • Tuesday-Saturday 12PM-9PM – Off days Sunday-Monday

Responsibilities

  • Service Ticket Management

                    *Route calls to tech support, Tier 1 Parts, or                          Cencon Support

                    *Create PM tickets upon request of FSEs

                    *Notify FSEs of tickets if unanswered after 10                      mins.

                    *Call for ETA updates if the current ETA is 10                        mins past what was entered.

                    *Call for hourly status updates on tickets                              starting  after a FSE has been onsite for 1 hr

                    *Dispatch “ Non-Dispatch” tickets

                    *Verify that system dispatched tickets are                              assigned to the correct FSE

                    *Cancel duplicate tickets

                    *Create Pendum Tickets

                    *Update the times

                    *Close Pendum tickets

                    *Check Interface hourly to make sure tickets                        are  coming in

                    *Send out delayed tickets report to managers                        when service hours have ended

                    *Complete Vendor Meets

                    *Call or email techs to notify them of their meets

                    *Send report to managers advising them of                          upcoming meets

                    *Confirm meets with Chase AMG

                    *Send out final meet report by 5 PM

                    *Set up new sites in Moni Assist

                   

    Phone System Management

    *Answer Inbound Dispatch/Deployment Calls

    *Respond to dispatch/deployment emails on InContact

     

    Deployment Support Call Management

            *Update Tracking Sheet for Deployment activity

            *Send Status Report every 3 hrs starting at 2 PM, until all activities are complete

            *Set up tracking sheet for the following day

            *Create install tickets for the following day

            *Send Time Sheet Report

            *Update notes in Quickbase for Deployment activity

    Miscellaneous

                    *Respond to email requests in Outlook

                    *Manually Open/Close locks for Pendum techs
Requirements
  • Strong Customer Service Skills.
  • Strong analytical and problem solving skills.
  • Strong skills in all MS Office products – specifically Excel.
  • Positive and energetic attitude.
  • High School diploma with 3+ years of relevant experience.

Who Are We? 

RPC Company is a Nationwide staffing firm, located in Dallas, TX, Fort Worth, TX, Denver, CO  and Springfield, MO. RPC was founded in 2002 as a firm that combines a hands-on approach with industry expertise and national reach. We are a Veteran Owned Small Business;  HUB Certified staffing company; a proud member of the Association of the United States Army & American Staffing Association; one of Dallas Business Journal’ s Top Hispanic Owned Companies; an INC. 5000 America’ s Fastest-Growing Private Company; a  four-time winner of Clearly  Rated’ s  Best of Staffing award; and one of Forbes’ America’ s Best Professional Recruiting Firms. 

Meet Your Recruiter

Marisa Collins

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