Dispatch Agent- Irving, TX
6641 N. Belt Line Rd Suite 100 Irving , Suite 100 Irving, TX 75063
RPC Company has some amazing opportunities to get you to work as soon as this week!
About RPC Company
RPC Company is a veteran-owned staffing agency that helps put people to work across the United States. We are a Veteran Owned Small Business; HUB Certified staffing company; a proud member of the Association of the United States Army & American Staffing Association; and a four-time winner of Clearly Rated’ s Best of Staffing award.
Why Work for RPC?
Easy hiring process with a fun team
Temp, Temp-to-Hire and Direct Hire Opportunities
Pay Checks Every Friday
- RPC Company is in search of a Dispatch Agent in Irving, TX!
- Dispatch Agent will make $16.50/hour
- Friday-Monday 7AM-6PM – Off days Tuesday-Thursday
- Saturday-Tuesday 9AM-8PM - Off days Wednesday-Friday
- Tuesday-Saturday 12PM-9PM – Off days Sunday-Monday
Service Ticket Management
*Route calls to tech support, Tier 1 Parts, or Cencon Support
*Create PM tickets upon request of FSEs
*Notify FSEs of tickets if unanswered after 10 mins.
*Call for ETA updates if the current ETA is 10 mins past what was entered.
*Call for hourly status updates on tickets starting after a FSE has been onsite for 1 hr
*Dispatch “ Non-Dispatch” tickets
*Verify that system dispatched tickets are assigned to the correct FSE
*Cancel duplicate tickets
*Create Pendum Tickets
*Update the times
*Close Pendum tickets
*Check Interface hourly to make sure tickets are coming in
*Send out delayed tickets report to managers when service hours have ended
*Complete Vendor Meets
*Call or email techs to notify them of their meets
*Send report to managers advising them of upcoming meets
*Confirm meets with Chase AMG
*Send out final meet report by 5 PM
*Set up new sites in Moni Assist
Phone System Management
*Answer Inbound Dispatch/Deployment Calls
*Respond to dispatch/deployment emails on InContact
Deployment Support Call Management
*Update Tracking Sheet for Deployment activity
*Send Status Report every 3 hrs starting at 2 PM, until all activities are complete
*Set up tracking sheet for the following day
*Create install tickets for the following day
*Send Time Sheet Report
*Update notes in Quickbase for Deployment activity
*Respond to email requests in Outlook
*Manually Open/Close locks for Pendum techs
- Strong Customer Service Skills.
- Strong analytical and problem solving skills.
- Strong skills in all MS Office products – specifically Excel.
- Positive and energetic attitude.
- High School diploma with 3+ years of relevant experience.
Who Are We?
RPC Company is a Nationwide staffing firm, located in Dallas, TX, Fort Worth, TX, Denver, CO and Springfield, MO. RPC was founded in 2002 as a firm that combines a hands-on approach with industry expertise and national reach. We are a Veteran Owned Small Business; HUB Certified staffing company; a proud member of the Association of the United States Army & American Staffing Association; one of Dallas Business Journal’ s Top Hispanic Owned Companies; an INC. 5000 America’ s Fastest-Growing Private Company; a four-time winner of Clearly Rated’ s Best of Staffing award; and one of Forbes’ America’ s Best Professional Recruiting Firms.