Jobs
RPC Staffing
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https://www.rpcstaffing.com
https://www.rpcstaffing.com
USD
18.00
HOUR
true
Customer Service Representative
Irving, TX US
Posted: 03/15/2024
2024-03-15
2024-05-09
Employment Type:
Temp to Perm
Industry:
Job Number: 13638
Pay Rate: 18.00
Job Description
Customer Service Specialist
DESCRIPTION
Summary/Objective
The Customer Service Specialist will provide basic customer service functions.
Essential functions
•Greet customers warmly and ascertain problem or reason for calling.
•Maintain a positive and professional attitude towards customers.
•Resolve customers’requests via phone and email.
•Assist with placement of parts orders, RMA’s, and open items.
•Take payment information and other pertinent information such as addresses,
•emails and phone numbers.
•Utilize computer technology to handle high call volumes.
•Work with all pertinent departments to assist on any customer request.
•Convey a general understanding of small part and freight shipping methods.
•Provide feedback to the Customer Support Manager on efficiency of the
•customer service process and make any recommendations to improve the process
•that may be needed.
POSITION REQUIREMENTS
Competencies
•Computer proficiency and efficiency with programs including, Microsoft
•Office Suite, CRM, and other online applications as necessary and ability to
•retrieve information from the internet.
•Ability to work productively with minimal supervision.
•Ability to manage the workload and prioritize tasks.
•Ability to meet deadlines and be flexible.
•Ability to organize files, records, information, and tasks for best results.
•Ability to handle multiple projects and duties with tight deadlines.
•Strong customer service skills and experience.
•Clear and professional verbal and email communications with customers,
•vendors, and fellow employees.
•Possess a pleasant and positive personality.
•Assertive and comfortable talking with customers and suppliers while
•resolving problems.
•Ability to stay calm under pressure.
•Ability to identify problems and think creatively to find a solution.
•Ability to make well-reasoned and timely decisions.
•Ability to handle confidential information in a discreet, professional
•manner.
•Ability to focus on the task at hand and ensure the highest degree of
•accuracy and completeness in the work.
Required education and experience:
•HS GED/Diploma
Preferred education and experience:
•1-year prior customer service experience.
DESCRIPTION
Summary/Objective
The Customer Service Specialist will provide basic customer service functions.
Essential functions
•Greet customers warmly and ascertain problem or reason for calling.
•Maintain a positive and professional attitude towards customers.
•Resolve customers’requests via phone and email.
•Assist with placement of parts orders, RMA’s, and open items.
•Take payment information and other pertinent information such as addresses,
•emails and phone numbers.
•Utilize computer technology to handle high call volumes.
•Work with all pertinent departments to assist on any customer request.
•Convey a general understanding of small part and freight shipping methods.
•Provide feedback to the Customer Support Manager on efficiency of the
•customer service process and make any recommendations to improve the process
•that may be needed.
POSITION REQUIREMENTS
Competencies
•Computer proficiency and efficiency with programs including, Microsoft
•Office Suite, CRM, and other online applications as necessary and ability to
•retrieve information from the internet.
•Ability to work productively with minimal supervision.
•Ability to manage the workload and prioritize tasks.
•Ability to meet deadlines and be flexible.
•Ability to organize files, records, information, and tasks for best results.
•Ability to handle multiple projects and duties with tight deadlines.
•Strong customer service skills and experience.
•Clear and professional verbal and email communications with customers,
•vendors, and fellow employees.
•Possess a pleasant and positive personality.
•Assertive and comfortable talking with customers and suppliers while
•resolving problems.
•Ability to stay calm under pressure.
•Ability to identify problems and think creatively to find a solution.
•Ability to make well-reasoned and timely decisions.
•Ability to handle confidential information in a discreet, professional
•manner.
•Ability to focus on the task at hand and ensure the highest degree of
•accuracy and completeness in the work.
Required education and experience:
•HS GED/Diploma
Preferred education and experience:
•1-year prior customer service experience.
Job Requirements
Customer Service
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Discover exciting job opportunities in the vibrant city of Irving, Texas! Known for its diverse community and thriving economy, Irving offers endless possibilities for career growth and development. With its close proximity to Dallas Fort Worth International Airport, major corporations, and charming neighborhoods like Las Colinas, Irving is the perfect place to advance your career. Explore job listings in this bustling city and be part of the dynamic energy that surrounds attractions like the Toyota Music Factory, the Irving Arts Center, and the Mustangs of Las Colinas sculpture. Embrace the blend of Texan hospitality and cosmopolitan flair that makes Irving a truly exceptional place to work and live. Take the next step in your career journey and find your perfect match in Irving, Texas!