Customer Relations Representative - Plano, TX
6800 Bishop Rd Plano, TX 75024
Now hiring Customer Relations Representatives for a reputable Restaurant organization in Plano, TX! Come work with an organization that ranked in the Top 100 Workplaces in the US!
This position is a Direct Hire $16-$17/hr+ great benefits
Must be flexible to work between 10am -7pm, any day of the week
• Excellent computer and typing skills, at least 25 WPM speed
• Receive and manage Customer contacts via web form, phone, or email
• Exceptional verbal communication skills, including the ability to speak professionally, calmly, and confidently when engaging with Customers
• Professionally skilled in written communications, using correct grammar, spelling, and punctuation
• Meet or exceed company standards (friendly, timely, and professional)
• Handle all general inquiries, requests, and suggestions
• Assist Customers with questions or technical issues regarding their online account
• Patience, excellent listening skills and attention to details
• Capable of comprehending details to completely and accurately document Customer feedback
• Ensure each contact is logged completely and accurately into the CRM system, routed to the appropriate channels, receives consistent follow-up, and are successfully resolved.
• Respond to Customer messages received on all social media channels and escalate when necessary. Monitor social media throughout the day and engage with Customers where appropriate. Reporting and Communication
• Assists with preparing influential presentations for leadership regarding current and past Customer contacts and resolution performance
• Supports timely and comprehensive reporting and presentations at key milestones
• Uses all company communication methods and channels effectively and efficiently (web form, email, phone, social, etc.)
- Medical, Dental, and Vision
- Tuition Assistance
- Virtual visits covered at 100%!
- Annual stipend for all your company gear
- + Incentive Bonus
- As well as pet insurance!