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Customer Relations Representative - Plano, TX

Plano, TX 75024

Posted: 08/30/2021 Employment Type: Direct Hire Industry: Call Center Job Number: 9717 Pay Rate: 34,000

Job Description


Now hiring Customer Relations Representatives for a reputable Restaurant organization in Plano, TX! Come work with an organization that ranked in the Top 100 Workplaces in the US!

This position is a Direct Hire $16-$17/hr+ great benefits

Must be flexible to work between 10am -7pm, any day of the week

Case Management

 • Excellent computer and typing skills, at least 25 WPM speed

• Receive and manage Customer contacts via web form, phone, or email

• Exceptional verbal communication skills, including the ability to speak professionally, calmly, and confidently when engaging with Customers

 • Professionally skilled in written communications, using correct grammar, spelling, and punctuation

• Meet or exceed company standards (friendly, timely, and professional)

• Handle all general inquiries, requests, and suggestions

• Assist Customers with questions or technical issues regarding their online account

Customer Recovery

• Patience, excellent listening skills and attention to details

• Capable of comprehending details to completely and accurately document Customer feedback

CRM/Social/Data Management

• Ensure each contact is logged completely and accurately into the CRM system, routed to the appropriate channels, receives consistent follow-up, and are successfully resolved.

• Respond to Customer messages received on all social media channels and escalate when necessary. Monitor social media throughout the day and engage with Customers where appropriate. Reporting and Communication

• Assists with preparing influential presentations for leadership regarding current and past Customer contacts and resolution performance

• Supports timely and comprehensive reporting and presentations at key milestones

• Uses all company communication methods and channels effectively and efficiently (web form, email, phone, social, etc.)

Benefits
  • Medical, Dental, and Vision
  • Tuition Assistance
  • 401k
  • PTO
  • Virtual visits covered at 100%!
  • Annual stipend for all your company  gear
  • + Incentive Bonus
  • As well as pet insurance!

 

Meet Your Recruiter

Marisa Collins

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